Privacy Policy

Lord & Sons, Inc. respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and how we protect it.

Information We Collect

We may collect information that you provide directly to us when you use this website, including when you create or use an account, place an order, submit a contact form, request online access, or communicate with us.

This information may include:

• Name
• Company name
• Email address
• Phone number
• Billing and shipping address
• Customer account number
• Order information
• Messages or requests submitted through website forms

How We Use Information

We use information collected through this website to:

• Provide and maintain website functionality
• Process orders and quote requests
• Manage customer accounts and login access
• Provide customer service and respond to requests
• Calculate pricing, freight, taxes, and order totals
• Improve website performance and security
• Meet legal, accounting, and business record requirements

Cookies

We use only cookies and similar browser storage that are necessary to operate this website. These may include session cookies or local browser storage used for login, shopping cart, checkout, security, and basic site functionality.

We do not use advertising cookies or third-party tracking cookies. If that changes, we will update this notice and provide any required choices before non-essential cookies are used.

Necessary Website Functions

Some parts of this website require temporary session information in order to work correctly. For example, the website may need to remember that you are logged in, keep items in your cart, maintain checkout progress, or help protect against fraudulent use.

If you disable necessary cookies or browser storage, some website features may not work properly.

Payment Information

Payment information is used only for processing authorized transactions. We do not intentionally store credit card security codes. We may retain limited payment-related information such as the cardholder name, last four digits, authorization code, transaction ID, payment amount, and order number when needed for order records and customer service.

Information Sharing

We do not sell personal information. We may share information only as needed to operate the website, fulfill orders, process payments, provide customer service, comply with legal obligations, or work with service providers who support our business operations.

Third-Party Links

This website may link to vendor catalogs, product literature, payment services, or other third-party websites. We are not responsible for the privacy practices, security, or content of third-party sites. We encourage you to review their privacy policies.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect information submitted through this website. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain information only as long as reasonably necessary for business, legal, accounting, security, and customer service purposes.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information you have provided to us, subject to legal and business record requirements.

Children's Privacy

This website is intended for business and commercial use. We do not knowingly collect personal information from children under 13.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is used, contact us:

Lord & Sons, Inc.
430 E Trimble Rd
San Jose, CA 95131
info@lordandsons.com